Yeah this is what I expected the article to be about: what drives me insane as an open-source developer is how a paying customer who has an outage at the worst

Yeah this is what I expected the article to be about: what drives me insane as an open-source developer is how a paying customer who has an outage at the worst possible time will be so much more polite and grateful for the help I'm contractually obligated to give them, than so many random people on forums are about the product not having a feature they want. It makes me want to give my customer's the source and tell them they can do whatever they want, and then ignore the rest of the community except for high-quality pull requests.