Similarly, there was the time iOS 11 crippled my iPhone 6+. Apple's response of "you're imagining it, maybe buy a new phone" instead of "oh, ya, just replace th

Similarly, there was the time iOS 11 crippled my iPhone 6+. Apple's response of "you're imagining it, maybe buy a new phone" instead of "oh, ya, just replace the battery" soured me on Apple.