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I'm referring to that time where iPhone 5 buttons where breaking all over the place, Apple said it was hardware and that the only fix would be to buy the iPhone

I'm referring to that time where iPhone 5 buttons where breaking all over the place, Apple said it was hardware and that the only fix would be to buy the iPhone 6, but then rooted versions of the iPhone could use a non official software patch to fix the issue.

time0ut 7y ago
Similarly, there was the time iOS 11 crippled my iPhone 6+. Apple's response of "you're imagining it, maybe buy a new phone" instead of "oh, ya, just replace the battery" soured me on Apple.