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This isn't necessarily on-topic, but how is Duplex going to deal with Captchas -- particularly when its doing 100% automated things like remembering to book an

This isn't necessarily on-topic, but how is Duplex going to deal with Captchas -- particularly when its doing 100% automated things like remembering to book an appointment in the future? Are we going to see an industry shift away from the belief that a physical human needs to be at a website in the future? Is there going to be some kind of back-door where Duplex won't need to solve Google Captchas? It's hard for me to look at Duplex without thinking that it's something of an admission that bots and automated assistants are a legitimate way to interact with the web, and that we should be trying to block behaviors, not agents.

blazespin 7y ago
Yes, on the last. Captchas are meant to increase revenue by decreasing fraud, not blocking AI from helping customers spend money on your service.
- visarga 7y ago
  Yes, but both AI and fraudsters use bots. How would the site operator know if it's a benign bot or not?
  - Luksor 7y ago
    Site operator doesn't necessarily need to know (if they are using reCAPTCHA). Google can just whitelist their bots.
pharrington 7y ago
I'm assuming Duplex can just figure out how to solve the captcha.
oarsinsync 7y ago
> Is there going to be some kind of back-door where Duplex won't need to solve Google Captchas? I believe this is the entire point, and how they end up capturing an entire market that nobody else can compete with. Recaptcha requires you to prove you're a human. Unless you're a google bot, then you're fine.