I like that - I think that's about right. Working on the business as a machine, not only to drive the machine (the CEO and his staff), but to optimize the inter

I like that - I think that's about right. Working on the business as a machine, not only to drive the machine (the CEO and his staff), but to optimize the internal architecture of, and to optimize its various inner workings and component-to-component linkages, is a thing. But - it's a machine made out of people. Whom are inherently squishy emotional things to build a well-oiled machine out of...