We all here would agree with the 80/20 rule. Try explaining that to management and/or HR. It would seem to be beyond their abilities of comprehension. Sure t

We all here would agree with the 80/20 rule. Try explaining that to management and/or HR. It would seem to be beyond their abilities of comprehension. Sure they will provide lip service; however, the moment you try to have an authentic discussion (backed up with evidence mind you) around ways to assuage potential burn-out due to constant on-the-job heroics...good luck is all I can say. I have unfortunately come to realize that those that have perfected the art of looking busy and/or professional slackers seem to get a free pass. Frustrating indeed.