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That is rather unfortunate if there is only a single channel that an organization can use in a production outage situation.
by StreamBright 7y ago
That is rather unfortunate if there is only a single channel that an organization can use in a production outage situation.
- darkwater 7y agoWell, there are other means of communication but they either: * do not fit well for a quick message interchange like you can have during an outage (email) * don't have the whole company (or at least the whole tech team) on it (whatsapp, telegram, you name it) * make compliated to share big chunks of text/logs (phone call) It probably makes sense creating another secondary - usually dormant - communication hub like a WhatsApp group for emergencies but people tend to misuse it (like using it to ping for some minor incident when all the other more suited communication tools are working perfectly). Anyway it wasn't a big outage on our systems, just a minor hiccup, but it's a lesson learnt nonetheless.