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Good point, and I agree as for not putting the burden on the user, that's why personally I'd used the bloom filter approach to quickly disable password input (n
by joshuak 7y ago
Good point, and I agree as for not putting the burden on the user, that's why personally I'd used the bloom filter approach to quickly disable password input (not remove the field) and display a short explanation for the redirect.
Normal users would see nothing out of the ordinary, and SAML users would see what they see now plus an optional explanation for what's going on.
I have received my fair share of confused calls regarding (microscopically) more arduous login processes and presenting fewer people with any change at all helps tremendously with reducing those calls.
- chowells 7y agoI admit, I had some concerns about that as well. But our UX team and PMs did user surveys they believed to be broadly representative and found that enough sites are doing split logins now that our users didn't have any trouble with the change. This might be a factor of having been done just this year. A year back, the decision might have broken the other way.