I don't know if the culture at Netflix is to blame but I've been noticing more and more how poorly designed their consumer-facing interfaces were. The UI "feel"

I don't know if the culture at Netflix is to blame but I've been noticing more and more how poorly designed their consumer-facing interfaces were. The UI "feel" on the web site strikes me as aged where there's so much that could be done to make me want spend the extra $15/month to upgrade my membership. I won't even mention the iPhone/iPad apps that are nothing more than a very weak implementation of an HTML iFrame.