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The major incidents on the Internet in 2010
- atldev 16y agoThere were some great examples of open, honest communication from technical teams during these outages. I think it is a good trend. Etsy wasn't mentioned in the article, but they had an excellent letter to customers after an outage in mid-September. I forwarded it to my team because I thought it articulated perfectly the way I feel when our service goes down: http://codeascraft.etsy.com/2010/09/17/frank-talk-about-site-outages/ http://codeascraft.etsy.com/2010/09/17/frank-talk-about-site...