They're essentially talking about enabling. Sometimes listening and acknowledging can actually be harmful. Especially over a long term period of time if the per

They're essentially talking about enabling. Sometimes listening and acknowledging can actually be harmful. Especially over a long term period of time if the person being acknowledged isn't actually changing (or attempting to change) the underlying behavior that's driving the unwanted effects. https://en.wikipedia.org/wiki/Enabling https://en.wikipedia.org/wiki/Enabling