Setting user expectation is a design problem that can't just be brushed away if there is any desire in this thing going mainstream. The user will come into the

Setting user expectation is a design problem that can't just be brushed away if there is any desire in this thing going mainstream. The user will come into the device with misconceptions - it's up to the designer to manage those misconceptions and help the user through any such "user errors" gracefully. A key teaching of service design is that often it's just as appreciated - if not moreso - to guide the user through any issues gracefully, than to not let the mistakes happen at all. Perhaps this review was just a fluke. And yes, it's a V1 - at least as far as feedback from the real world goes. But to me, a lot of the things that surprised him (that having a partner would influence the readings negatively, for instance) also surprised me. I would be hesitant to give something like this as a gift to a "mainstream" person (a "normie", if you will) right now - just because I would worry that WakeMate's manual/interface/whatever isn't yet ready to help my friend through any misconceptions they might have.