The paper also suggests that they should turn some customers away altogether to achieve lower MWT, which makes this method even less appealing ("We must drop a

The paper also suggests that they should turn some customers away altogether to achieve lower MWT, which makes this method even less appealing ("We must drop a small fraction of packets in order to dramatically improve delay for the remaining ones. <...> [Our] experiments, combined with those of [10] suggest strongly that the drop rate scaling may be inconsequential in many real world applications.")