Funny, I made this very same statement in a recent, unrelated post. In fact, I think corporations, at least in some cases, rely on the expectation that they won

Funny, I made this very same statement in a recent, unrelated post. In fact, I think corporations, at least in some cases, rely on the expectation that they won't fuck the customer over and are given the benefit of the doubt. That's especially prevalent with older generations that seem to trust what people say a bit more, at least from my observation.