Speaking EU/Germany-centric, the problem with suing a company is that the company can always make the case go away by replacing the faulty product with either a

Speaking EU/Germany-centric, the problem with suing a company is that the company can always make the case go away by replacing the faulty product with either a repaired product, a very similar product of equal or greater worth or refunding a customer for the product and any losses incurred. A court will readily accept this even if the plaintiff customer might not want to accept it. And it's better to just silence a single suit this way (or a few) than to get a sentence against you on the books that will encourage everybody else to demand replacements or even sue too.