How many of your renters have suffered "voluntary parting" since you began, and will you be seeking out and reimbursing all of them or just the ones with large

How many of your renters have suffered "voluntary parting" since you began, and will you be seeking out and reimbursing all of them or just the ones with large internet presences? (Also, was the less than 0.01% number accurate? Especially as you write 1/1000 elsewhere, which is 0.1% - ten times as much! To achieve less than 0.01%, even with just these two incidents, you must have done more than twenty thousand rentals. Is that correct? Can you give a more accurate percentage now you've looked into this?)