If not insurance, then what is your 22% cut going towards, exactly? > I wanted to personally respond to let you know that we are fixing this and making them wh

If not insurance, then what is your 22% cut going towards, exactly? > I wanted to personally respond to let you know that we are fixing this and making them whole- and then some. So are you saying you're "making them whole" because that is policy, or making an exception in this case because you feel bad now that it's public?