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They're paid to add value to the customers and be people the customers can trust. This is valuable because when the customer needs something, they ask this pers
by thrav 7y ago
They're paid to add value to the customers and be people the customers can trust. This is valuable because when the customer needs something, they ask this person for their 2 cents. When the problem is something a Salesforce tool can solve, the customer is more likely to choose it and either give Salesforce money, or save a bunch of money not having to buy an extra thing (saved money means more budget left over for Salesforce).
Salesforce is built on mutually beneficial relationships. If you go under, they lose your business. If you grow, they make more money selling you more seats.
It's exactly what business should be.
- anamexis 7y agoAre you a Salesforce consultant?
- bredren 7y agoThis happens at Shopify as well.
- wrs 7y agoExcept whenever I ask them for the 2 cents, the answer is “well, there are three different ways you could accomplish that, and we aren’t going to tell you which to use — we recommend you hire an implementation consultant”. Which is a total waste of time. And I don’t have time or room to get into how awful Salesforce documentation and support are if you try to implement anything yourself. As far as I can tell, the reason they tell you to hire a consultant is that only the consultants have the experience to know the literally unwritten rules. When I really tried to pin them down on some of these implementation questions, the Salesforce folks actually said “well, we don’t recommend self-implementation”. So when you read all that stuff about it being a development platform, be aware that means for consultants, not you! So if they’re being paid to develop trust...well, that’s the opposite of what they did.