What a tone-deaf response from the cofounder! The article paints in painful detail how the website claims one thing and the contractual terms do the opposite,

What a tone-deaf response from the cofounder! The article paints in painful detail how the website claims one thing and the contractual terms do the opposite, resulting in the user being suckered by fine print. Literally, this is a problem of false advertising. Instead of proper fixes to the problem, they will add more fine print and more reasons to rub it in your face when your gear gets stolen.