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Never having to?? I can understand "never being able to" being a flaw. But if I can get my stuff done without talking to someone then that is brilliant. I don'
by Balero 7y ago
Never having to??
I can understand "never being able to" being a flaw. But if I can get my stuff done without talking to someone then that is brilliant. I don't have to go out of my way to go somewhere, I don't have to bother with a bad phone reception, I don't have to wait in a line for it to be my turn. I just do the things I need to do when it is convenient for me.
If I want to open a savings "pot" (Monzo version of a savings account). Then I can do it on the bus on the way to work. I don't have to take time off to go to a branch, or prove I am me on a phone call etc. I just use the app, and it's all done.
- cameronbrown 7y agoAll I'm saying is they're less likely to invest in good customer service infrastructure if it never 'needs' to be used. There's always the possibility that something unaccounted will go wrong.