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Strange that an NYT got facts about NYT wrong: * You don't have to "talk" with a CSR online, it's a chat window * You can cancel with an email to unsubscribe@

Strange that an NYT got facts about NYT wrong: * You don't have to "talk" with a CSR online, it's a chat window * You can cancel with an email to unsubscribe@nytimes.com * By disabling auto-renewal the subscription will automatically be canceled at the end of the subscription period

hammock 7y ago
>You don't have to "talk" with a CSR online, it's a chat window What do you consider talking online, if not chat?
- SippinLean 7y ago
  I was vague. Talking, as in speaking into a phone, feels more laborious than talking as in typing in a chatbox to me. I more often refer to the latter as "chatting."
odyssey7 7y ago
From 2014: https://canceltimes.tumblr.com https://canceltimes.tumblr.com The pattern has gotten more familiar since then. It also seems like they've improved things.
jjulius 7y ago
>You don't have to "talk" with a CSR online, it's a chat window You're just splitting hairs - you still have to have a conversation with someone, and the rep in the chat box makes it just as difficult as if you'd called in. When I canceled, the rep kept asking me if I was sure, reminded me multiple times what I would be missing out on if I went through with it, etc.. It took more than 5 minutes to get them to pull the trigger on canceling my account. >You can cancel with an email to unsubscribe@nytimes.com But I, and many other users, just want to click on "My Account" and then click a button that says "Cancel Account". >By disabling auto-renewal the subscription will automatically be canceled at the end of the subscription period NYT doesn't tell you that that's a method you can use to cancel your account, and not everyone is likely to think of it.
- SippinLean 7y ago
  That's a very poor user experience, I agree with much of what you said; I just wanted to add some facts I felt were missing.
gnicholas 7y ago
I think at least some of these options were added because CA law made their prior (phone-only) cancellation process illegal.

hammock 7y ago

>You don't have to "talk" with a CSR online, it's a chat window What do you consider talking online, if not chat?

SippinLean 7y ago
I was vague. Talking, as in speaking into a phone, feels more laborious than talking as in typing in a chatbox to me. I more often refer to the latter as "chatting."

odyssey7 7y ago

From 2014: https://canceltimes.tumblr.com https://canceltimes.tumblr.com The pattern has gotten more familiar since then. It also seems like they've improved things.

jjulius 7y ago

>You don't have to "talk" with a CSR online, it's a chat window You're just splitting hairs - you still have to have a conversation with someone, and the rep in the chat box makes it just as difficult as if you'd called in. When I canceled, the rep kept asking me if I was sure, reminded me multiple times what I would be missing out on if I went through with it, etc.. It took more than 5 minutes to get them to pull the trigger on canceling my account. >You can cancel with an email to unsubscribe@nytimes.com But I, and many other users, just want to click on "My Account" and then click a button that says "Cancel Account". >By disabling auto-renewal the subscription will automatically be canceled at the end of the subscription period NYT doesn't tell you that that's a method you can use to cancel your account, and not everyone is likely to think of it.

SippinLean 7y ago
That's a very poor user experience, I agree with much of what you said; I just wanted to add some facts I felt were missing.

gnicholas 7y ago

I think at least some of these options were added because CA law made their prior (phone-only) cancellation process illegal.