> You want help with a problem in your staging account? pay for support, fair enough. You want help with your production? oh sorry, you have to pay again. That

> You want help with a problem in your staging account? pay for support, fair enough. You want help with your production? oh sorry, you have to pay again. That's not how it works for us. We have numerous accounts, all under the same support plan. We just let our rep know we have these accounts, and they add our existing support plan to it. After all, we are one client. Edit: Occurred to me I should point out that we have Enterprise support.