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U.S. soldier in Afghanistan gets $16,000 AT&T bill
- retube 16y agoI have little doubt that AT&T failed to mention that calls would cost $5/min. Anecdotally, I have an english friend who moved to California for 2 years a little while back. He was sold a UK-calling plan at some dollars / month (much more than 5, enough for him to assume it was all inclusive). Anyways, 3 months later he gets a multi-thousand dollar bill for call charges to the UK. Ended up having to pay it, although he was never told of the additional per minute billing.
- notahacker 16y agoYou'd think that someone within the company's customer support would be allowed to show a little initiative and realise that not writing off extortionate bills for soldiers in Iraq just might be bad publicity...
- rianjs 16y agoThis happened to me when I went to Europe in 2005. I called AT&T and inquired about and then added their international thing (I think it was $10/mo at that time), and no one told me that calls would be billed at exorbitant rates. I forget the charge per minute, but $5 seems a little high, but not by that much. Why did they neglect to mention this? I have no idea. I didn't make many calls while I was there, but still had a $500 phone bill. AT&T split the difference with me, but it was an infuriating experience, and I'll never go back to AT&T as a result.