Well, it happens everywhere this way: * developers need to feel production/operations pain to improve on the software they deliver; * sysops need to feel the co

Well, it happens everywhere this way: * developers need to feel production/operations pain to improve on the software they deliver; * sysops need to feel the constraints and pressures of developers to improve the tools and foundations they provide to developers; * car drivers need to be a back-seat passenger/pedestrian/bicyclist from time to time to understand how to adapt their own driving habits; * etc. First hand experience trumps everything.