I recently visited my local branch after shooting myself in the foot when re-installing their app and locking my account. After waiting a couple of minutes, a

I recently visited my local branch after shooting myself in the foot when re-installing their app and locking my account. After waiting a couple of minutes, a lovely lady sorted out my problem with no fuss at all. I agree, mostly I never need to step foot in a branch but sometimes it helps to be reminded that there are advantages of doing business 'face to face'.