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Good luck! I got a Breville Dual Boiler a few years ago and it was ok if temperamental for 2 years and 4 months. Then it died suddenly. I had to pay Breville
by ook 7y ago
Good luck!
I got a Breville Dual Boiler a few years ago and it was ok if temperamental for 2 years and 4 months. Then it died suddenly.
I had to pay Breville ~$400 for an out of warranty repair and drop it off personally at the local repair centre. The repair took two weeks and it died with the same symptoms a few days after I picked it up.
Breville refused to refund me for the repair attempt and it took escalating to get them to ship me a brand new replacement with 3 to 4 weeks estimated shipping.
I bought a Rocket instead and when the Breville showed up a month later sold it on Craigslist to cover a small portion of the wasted time and money.
The Rocket is much simpler but much more consistent. My wife a chef loves it but hated the Breville.
The Rocket did cost more but with regular home maintenance and an occasional service should last 15 to 20 years.
- davidgould 7y agoSorry to hear that. I understood some of the earlier ones had issues. I'm hoping you were sincere with that "Good Luck!" because I really like this machine and hope it lasts.
- ook 7y agoYes I was sincere. I enjoyed the machine, the support experience after it failed was appalling.
- davidgould 7y agoIf it's any comfort that is still better than the support I got for the Ponte Vecchio. I did all my own work, including soldering a crack in the boiler because that was the only possibility. One vendor would not sell me parts because they claimed to be the only "authorized" vendor and I had purchased it elsewhere. The other sold me a series of parts over years and years, but discontinued that a couple years ago which is what prompted me to get the Breville. I gave the Lusso to my son and found another parts source, so it lingers on. I'd say it was down waiting on parts at least two weeks of every year I had it.