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https://mailman.nanog.org/pipermail/nanog/2019-June/101614.html https://mailman.nanog.org/pipermail/nanog/2019-June/101614.h...

by rayvd 7y ago

lima 7y ago
Weird response by the Verizon employee. > You guys have repeatedly accused them of being dumb without even speaking to anyone yet from the sounds of it. Not for lack of trying... > Should they have been easier to reach once an issue was detected? Probably. They’re certainly not the first vendor to have a slow response time though. Seems like when an APAC carrier takes 18 hours to get back to us, we write it off as the cost of doing business. It wasn't a slow response, it was no response. And either is unacceptable for a tier 1 carrier. > But this industry is one big ass glass house. What’s that thing about stones again? And other carriers are actively working to change that - including, in particular, CloudFlare.
- bogomipz 7y ago
  >"It wasn't a slow response, it was no response. And either is unacceptable for a tier 1 carrier." Have you dealt with a Tier 1 carrier before? If you are not a peer i.e another Tier 1 you don't get immediate responses even in the best of times. >"It wasn't a slow response, it was no response. And either is unacceptable for a tier 1 carrier." No. I know people at Telia and NTT who were in contact with Verizon during the incident. Just because Cloudflare wasn't in touch with them does not mean there was no response. >'And other carriers are actively working to change that - including, in particular, CloudFlare." Cloudflare is not a carrier. It's surprising you don't know that and yet are so ready to criticize.
  - michaelt 7y ago
    I think what lima is saying is the Verizon employee basically says "Why didn't you call us for comment before publicly complaining that we never answer our phones?"
  - lima 7y ago
    CloudFlare is not a tier 1 carrier if you go by the strict definition of the term, just like Google isn't - but it's one of the largest content networks, reponsible for a significant percentage of internet traffic, with a global carrier-level backbone. Google and CloudFlare even tend to have better internal routing than most tier 1 providers.
    - bogomipz 7y ago
      They are not a carrier period! They don't sell transit. A Tier 1 carrier does settlement-free peering. They are a CDN. And no the most certainly do not have a "global carrier-level backbone." Argot or whatever they are calling their product is not an actual backbone with dedicated fiber, submarine cable etc. There would be no reason for them to invest in fiber and lightwave gear as they are en edge network full stop. Your comment shows a lack of understanding of how the internet actually works.
ryanlol 7y ago
Whats up with the Verizon employee comparing AS701 to APAC carriers? That’s a super harsh thing to publicly say about your employer.

https://mailman.nanog.org/pipermail/nanog/2019-June/101614.html https://mailman.nanog.org/pipermail/nanog/2019-June/101614.h...

by rayvd 7y ago

https://mailman.nanog.org/pipermail/nanog/2019-June/101614.html https://mailman.nanog.org/pipermail/nanog/2019-June/101614.h...

lima 7y ago

Weird response by the Verizon employee. > You guys have repeatedly accused them of being dumb without even speaking to anyone yet from the sounds of it. Not for lack of trying... > Should they have been easier to reach once an issue was detected? Probably. They’re certainly not the first vendor to have a slow response time though. Seems like when an APAC carrier takes 18 hours to get back to us, we write it off as the cost of doing business. It wasn't a slow response, it was no response. And either is unacceptable for a tier 1 carrier. > But this industry is one big ass glass house. What’s that thing about stones again? And other carriers are actively working to change that - including, in particular, CloudFlare.

bogomipz 7y ago
>"It wasn't a slow response, it was no response. And either is unacceptable for a tier 1 carrier." Have you dealt with a Tier 1 carrier before? If you are not a peer i.e another Tier 1 you don't get immediate responses even in the best of times. >"It wasn't a slow response, it was no response. And either is unacceptable for a tier 1 carrier." No. I know people at Telia and NTT who were in contact with Verizon during the incident. Just because Cloudflare wasn't in touch with them does not mean there was no response. >'And other carriers are actively working to change that - including, in particular, CloudFlare." Cloudflare is not a carrier. It's surprising you don't know that and yet are so ready to criticize.
- michaelt 7y ago
  I think what lima is saying is the Verizon employee basically says "Why didn't you call us for comment before publicly complaining that we never answer our phones?"
- lima 7y ago
  CloudFlare is not a tier 1 carrier if you go by the strict definition of the term, just like Google isn't - but it's one of the largest content networks, reponsible for a significant percentage of internet traffic, with a global carrier-level backbone. Google and CloudFlare even tend to have better internal routing than most tier 1 providers.
  - bogomipz 7y ago
    They are not a carrier period! They don't sell transit. A Tier 1 carrier does settlement-free peering. They are a CDN. And no the most certainly do not have a "global carrier-level backbone." Argot or whatever they are calling their product is not an actual backbone with dedicated fiber, submarine cable etc. There would be no reason for them to invest in fiber and lightwave gear as they are en edge network full stop. Your comment shows a lack of understanding of how the internet actually works.

ryanlol 7y ago

Whats up with the Verizon employee comparing AS701 to APAC carriers? That’s a super harsh thing to publicly say about your employer.