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Cloudflare reached out multiple times in multiple ways to Verizon, to attempt to resolve the situation. More than eight hours on, after utilising everything fr

by shakna 7y ago

Cloudflare reached out multiple times in multiple ways to Verizon, to attempt to resolve the situation. More than eight hours on, after utilising everything from what they were told was a Tier 1 support line to Twitter, they have nothing. Even if we're kind to Verizon about the network failure, which was a global issue, they haven't done anything or said anything to suggest that Cloudflare should be treating them kindly in any way. Not even a "we're aware, we're handling it". Ghosting one of the world's largest (as in utilised) companies is not wise for administrative, technical or PR reasons. Verizon have shown a complete lack of leadership.

bogomipz 7y ago
Have you ever worked for a Tier 1 ISP during a big outage? There is not enough personnel bandwidth in a NOC for everyone to get an individual response. >"Ghosting one of the world's largest (as in utilised) companies is not wise for administrative, technical or PR reasons" Oh the Cloudflare marketing machine. Largest by "utilized"? What does that even mean? Cloudflare is not a Tier 1, a Tier 2, or a major eyeball network. They are pretty far down in the pecking order despite what your marketing department wants us to believe. There's always some fuzzy stat isn't there? Being too inundated to respond to everyone on the day of outage is a human resource problem, plain and simple The fact that you have taken this so personally is kind of embarrassing. What this blog post, the opportunistic marketing ploy and finger pointing have shown is a complete lack of maturity on your part. You want to call out Verizon for their behavior yet your own behavior is unnecessarily aggressive.
- shakna 7y ago
  > The fact that you have taken this so personally is kind of embarrassing. What? I have said nothing personal. > What this blog post, the opportunistic marketing ploy and finger pointing have shown is a complete lack of maturity on your part. Ah. You seem to be confused. I am not affiliated with Cloudflare, and have not worked with Cloudflare at any point in time.
  - bogomipz 7y ago
    ."Ah. You seem to be confused. I am not affiliated with Cloudflare, and have not worked with Cloudflare at any point in time." So you are just parroting statements made by Cloudflare in a marketing-laden blog post but doing so in a matter of fact way? I see.
- threezero 7y ago
  This is a pretty rude response to someone who doesn’t even work for cloudflare.

by shakna 7y ago

bogomipz 7y ago

Have you ever worked for a Tier 1 ISP during a big outage? There is not enough personnel bandwidth in a NOC for everyone to get an individual response. >"Ghosting one of the world's largest (as in utilised) companies is not wise for administrative, technical or PR reasons" Oh the Cloudflare marketing machine. Largest by "utilized"? What does that even mean? Cloudflare is not a Tier 1, a Tier 2, or a major eyeball network. They are pretty far down in the pecking order despite what your marketing department wants us to believe. There's always some fuzzy stat isn't there? Being too inundated to respond to everyone on the day of outage is a human resource problem, plain and simple The fact that you have taken this so personally is kind of embarrassing. What this blog post, the opportunistic marketing ploy and finger pointing have shown is a complete lack of maturity on your part. You want to call out Verizon for their behavior yet your own behavior is unnecessarily aggressive.

shakna 7y ago
> The fact that you have taken this so personally is kind of embarrassing. What? I have said nothing personal. > What this blog post, the opportunistic marketing ploy and finger pointing have shown is a complete lack of maturity on your part. Ah. You seem to be confused. I am not affiliated with Cloudflare, and have not worked with Cloudflare at any point in time.
- bogomipz 7y ago
  ."Ah. You seem to be confused. I am not affiliated with Cloudflare, and have not worked with Cloudflare at any point in time." So you are just parroting statements made by Cloudflare in a marketing-laden blog post but doing so in a matter of fact way? I see.
threezero 7y ago
This is a pretty rude response to someone who doesn’t even work for cloudflare.