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AWS is pushing Organizations/Accounts as something like GCP's Projects and it mostly works, cross account iam works pretty good, so does many other services but
by omeid2 7y ago
AWS is pushing Organizations/Accounts as something like GCP's Projects and it mostly works, cross account iam works pretty good, so does many other services but sadly this is not reflected in the support subscriptions.
You want help with a problem in your staging account? pay for support, fair enough. You want help with your production? oh sorry, you have to pay again.
- marcinzm 7y ago>You want help with a problem in your staging account? pay for support, you want help with your production? oh sorry, you have to pay again. In a sense this is a good thing since support is percentage based and you may want a higher level for support for production than staging.
- omeid2 7y agoYou should have the option to pay for the aggregate and get support across all the accounts, it only makes sense, really.
- deleted 7y ago[deleted]
- dodobirdlord 7y agoIf I recall correctly, that only happens at the Enterprise support tier.
- scarface74 7y agoYou pay a minimum of $100 per account for business support - 10% of your bill.
- dragonwriter 7y agoBusiness support has pricing that drops as a percentage as your spend goes up, like Enterprise, but does not allow you aggregate across accounts like enterprise. It's only 10% for the first $10K. 7% for the portion up to $80K, 5% for the portion up to $250K, and 3% beyond that. (Enterprise has the same kind of %age ranges but cutoffs of $150K/$500K/$1M and the bottom range doesn't really matter because the hard minimum is $15K/mo.)
- dragonwriter 7y agoYou do have that option at the Enterprise level (and since there is no cost curve at the Basic or Developer level, it would be meaningless there, so Business is the only level that lacks the option but would make it meaningful.)
- manigandham 7y agoThis is like most other AWS products that end up being an automated bunch of scripts that wire up functionality for you rather than being a full-fledged product. GCP organizations, folders, projects, and IAM system is far better than anything in AWS or Azure.
- privateSFacct 7y agoI find this aspect of aws annoying - it can be hard to cleanup after these products - they litter service accounts and templates everywhere. I tried gcp very early on and struggled to get IAM granularity but perhaps it has improved
- manigandham 7y agoAs of now, GCP has some updated (more fine-grained) permissions, custom roles and has cleaned up how service accounts are created and used by GCP services. Using orgs/projects to cascade the correct permissions is now much easier. AWS IAM can still give you more advanced rules but is just hard to manage, especially across lots of accounts.
- privateSFacct 7y agoI'll try GCP out again. Their App Engine runtimes also look to have been updated. I use AWS Fargate and like letting someone else worry about some of the nuts and bolts.
- jasonlotito 7y ago> You want help with a problem in your staging account? pay for support, fair enough. You want help with your production? oh sorry, you have to pay again. That's not how it works for us. We have numerous accounts, all under the same support plan. We just let our rep know we have these accounts, and they add our existing support plan to it. After all, we are one client. Edit: Occurred to me I should point out that we have Enterprise support.