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Revolut indeed does not care for you. I was one of the early adopters and their ardent evangelist. I probably hooked more than 10 people to Revolut. Before the
by TooSmugToFail 7y ago
Revolut indeed does not care for you.
I was one of the early adopters and their ardent evangelist. I probably hooked more than 10 people to Revolut. Before they were giving any incentives for referrals.
But their customer support turned to shit, their exchange rates became less 'fair', and their service became much, much worse.
A few examples...
(1) I traveled to the US, had troubles activating the travel insurance, contacted customer support, got it working. All good. A few months later, I find weird charges on my account. Contact customer support, ask about the charges. Turns out they charged me insurance fee for days that I was apparently insured, a month later. Best part: I had absolutely zero proof that I was insured at the time I was supposedly insured (take a guess how that would work out for me if I had to make a claim).
(2) I was trying to use their travel insurance again (between my first trip, and their fraudulent charge). The insurance is supposed to auto-activate when you travel abroad, but it did not. Contact customer support as soon as I realised (after arriving to the US), but they refused to activate it cause I already reached my destination. Had to get a different insurance, having to drive 1.000 km in the US without health insurance, before my new travel insurance kicked in. Luckily, nothing happened.
(3) We tried to open a company account. Us three owners were registered as authorised persons in the application form. Our application got refused, no explanation. Plus they froze PERSONAL accounts of my two co-founders for around two weeks. No access to their funds, no explanation. Try contacting the customer support, only to have a bot spew boilerplate nonsense at you. After a few weeks, their accounts just started working again. Explanation? Apology? You wish.
Bottom line is, they can't be trusted, let alone relied upon for anything even remotely important.
Worst thing is their entire pitch was about how they are on a mission to improve 'bad old banks', yet they failed on very fundamentals of banking.
For me, they are a Ryanair of financial services: cheap, but will screw you if they get a chance; and good luck if anything goes wrong.
A few days ago they sent an email offering their Metal cards for referrals. A few years ago I was doing that for free. Today there is no chance I would recommend Revolut to anyone.