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>Under Online Shopping, did you check "I never received merchandise" and "I did not receive a prompt refund"? Ah, I went down the Credit Card path. >Heck, if
by treis 7y ago
>Under Online Shopping, did you check "I never received merchandise" and "I did not receive a prompt refund"?
Ah, I went down the Credit Card path.
>Heck, if your credit card has warranty coverage, did you try using that? From what I understand, if you try returning a defective item and the store won't accept it, the credit card company will just write you a check.
By the time I thought of this I was out of the warranty time frame. I did bring it up in my CFPB complaint though, but I don't recall if they addressed that specifically when they told me to pound sand.
>Unfortunately, this would only address the issue with Newegg
Newegg banned my account after the dispute. Since they sold a defective monitor as "certified refurbished" and then fraudulently answered the CC dispute I don't have any faith they will voluntarily resolve the issue. Unfortunately, this level of customer service is par for the course for them.
- efreak 7y ago> Newegg banned my account after the dispute. Newegg banned my account after I told their support that someone else logged into it, changed the password, and purchased a $1000+ camera with a gift card. I'm not sure if it counted as a dispute or not, as the money wasn't mine and it wasn't shipped to me. I found it odd that I had no option to reset my password and continue using it. I stopped shopping with Newegg after they silently deleted an entire transaction/order on my second account; all I ever got was the initial order confirmation; it took a call to their support to find out that it was not something I did wrong, but they couldn't tell me why it was cancelled.