3 ms·
It's disgusting that you had to raise a shitstorm on their internal support, then on twitter and then hacker news to get your chargeback. Will others be savvy
by sagebird 7y ago
It's disgusting that you had to raise a shitstorm on their internal support, then on twitter and then hacker news to get your chargeback.
Will others be savvy enough to raise this attention? I would rather that a regulator went to bat for you and slapped them with a large fine. Because as it stands they can do the same thing to everyone else, only give refunds when someone raises attention and perhaps this only accounts for 1% of the cases.
They are going to take measures to swat stories down quicker before they create bad press, but there is likely a good reason for their behavior so expect no uniform change.
- StavrosK 7y agoYeah, that's completely inexcusable. Maybe I should have given them time to respond to the official complaint, and maybe they would have fixed it, but I don't want to tell a company "someone just stole 1k euros from me, please stop them!" and hear back "it's your fault".
- deleted 7y ago[deleted]
- danShumway 7y agoIt's becoming increasingly clear to me that most customer support for modern tech products is happening via social media. Building a large enough following that you're capable of generating an outrage machine when something goes wrong is becoming almost a kind of insurance policy now. In the short term, I imagine this is better for companies, since a very small number of these incidents actually generate enough outrage to need fixing. In the long term, I wonder if companies will ultimately regret creating an environment where every consumer immediately goes public with every complaint they have on social media as soon as something goes wrong?