3 ms·
Sigh. Corporations consist of people and it is absolutely possible that a corporation (that is not too big) cares deeply about an issue. The whole improve the w
by onli 7y ago
Sigh. Corporations consist of people and it is absolutely possible that a corporation (that is not too big) cares deeply about an issue. The whole improve the world stuff can be bullshit, but it can also be true.
Besides, it does not matter here. Even if it's about doing good things to make customers happy it is noteworthy when a company stops doing that. Amazon had the best customer support ever and now screwed me over, Revolut does what looks like criminal fraud enablement just for screwing with Stavros (probably to enable the power trip of someone in that company) - those things matter regardless whether it's because of the absence of prior real care for the customer or the absence of prior proper treatment out of business reasons.
- mikl 7y agoThe people might care, yes. But the people are also bound up in a chain of command and fiduciary responsibilities that can (and often will) render their caring moot. If you have the VCs or stockholders putting on the pressure to deliver more money, it can be really difficult to do the right thing.
- blunte 7y agoThis is the case with most modern companies which have outside investors. In contrast, employee-owned companies seem much more ethical and caring toward their customers.