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Look, if your response to encountering terrible customer service is to declare that everyone has terrible customer service then you were likely to continue to r
by mcherm 7y ago
Look, if your response to encountering terrible customer service is to declare that everyone has terrible customer service then you were likely to continue to receive terrible customer service.
If, instead, your response to receiving terrible customer service where to say "this company is awful!", and take your business to someone else with better customer service then perhaps the companies with better service will thrive.
- mikl 7y agoI'm just addressing the headline. Saying "BigCorp doesn't care about you" is tautological. That aside, pointing out evil deeds of corporations and punishing them by taking our business elsewhere is exactly the solution I'm recommending.
- StavrosK 7y agoReplace "doesn't care about you" with "doesn't think that keeping you happy is in their financial interest" and there is no loss of clarity. The former rolls off the tongue much more easily, though.