5 ms·

Under PSD2 this is illegal - sadly the implementation date is in Sep 2019. Appalling treatment and Revoult has been getting some bad press recently - you should

Under PSD2 this is illegal - sadly the implementation date is in Sep 2019. Appalling treatment and Revoult has been getting some bad press recently - you should complain to Financial Ombudsman - https://financial-ombudsman.org.uk https://financial-ombudsman.org.uk (assuming you are dealing with Revolut UK, and they have not switched to Revolut Payments UAB for EU customers)

StavrosK 7y ago
I already filed a complaint with them, but apparently Revolut can just refuse to reply and that's that. They also told me as much, they said I have to file a formal complaint with them first. They said something like "we will refuse to process any other complaint until the formal complaint process is complete", but since they're judge, jury and executioner on this, I don't have much faith.
- tshanmu 7y ago
  this is scary - I am sure you can take them to small claims court for this if you are in UK as they are refusing to engage via the ombudsman.
- JumpCrisscross 7y ago
  > since they're judge, jury and executioner on this They’re not. It sounds like Revolut is regulated in Lithuania; complain to them [1]. I’d also light up your own country’s national financial regulator. (If you can find nexus with the U.K., they’re a good one to get involved [2], too.) [1] https://www.lb.lt/en/sfi-disputes-between-consumers-and-financial-market-participants https://www.lb.lt/en/sfi-disputes-between-consumers-and-fina... [2] http://www.financial-ombudsman.org.uk/ http://www.financial-ombudsman.org.uk/
  - StavrosK 7y ago
    This is great information, I will, thank you!
  - treis 7y ago
    I had Chase screw up a similarly obvious dispute. Long story short, Newegg send me a defective monitor, they claimed it was damaged on return, and then dithered on the refund. After I filed a dispute Newegg sent the defective and now broken monitor back to me. They then responded to the dispute saying I never returned the item and gave the tracking as proof. Chase inexplicably (how could they send back the item if I never returned it?) sided with them. All the CFPB did for me was forward my complaint to Chase who (politely) told me to go fuck myself.
    - JumpCrisscross 7y ago
      > All the CFPB did CFPB is a joke. Your state financial regulator and the Fed enforce Regulation E in the United States.
      - treis 7y ago
        Do you have a link to where I should complain?
        JumpCrisscross 7y ago
        Google <your state> financial regulator. In New York, we have the DFS [1], for example. Note that the rules are less strict for returns than for fraud. You’ll want to include proof of shipping the return, but the merchant and network have some discretion. (VISA is more consumer-friendly than MasterCard with return chargebacks; AmEx is the best.) [1] https://www.dfs.ny.gov/ https://www.dfs.ny.gov/
        treis 7y ago
        >The Department does not regulate national banks (examples: Bank of America, Wells Fargo, Chase, Citibank, PNC) or federal credit unions, whether operating in Georgia or elsewhere. https://dbf.georgia.gov/consumer-resources https://dbf.georgia.gov/consumer-resources
        7y ago
  - KaiserPro 7y ago
    You can take them to the small claims court in the UK. They are not judge & jury. They have to have reasonable evidence that you knowingly let the fraud happen.
- johnnycab 7y ago
  >Revolut can just refuse to reply and that's that. They also told me as much, they said I have to file a formal complaint with them first. Revolut can't refuse to reply. They are literally advising you on the first step to file your complaint in this procedure, as prescribed by the Financial Ombudsman Service. It is there to exhaust your query, in order to either resolve the matter amicably or to arrive at some satisfactory conclusion and more importantly it exists to filter out any frivolous claims.
  - StavrosK 7y ago
    The Ombudsman's site says: > Your complaint has been sent to the trader. They can either suggest one or more dispute resolution bodies to work on the complaint or they can decide not to proceed with an out-of-court settlement of your complaint. > You do not need to do anything more at this stage.

StavrosK 7y ago

I already filed a complaint with them, but apparently Revolut can just refuse to reply and that's that. They also told me as much, they said I have to file a formal complaint with them first. They said something like "we will refuse to process any other complaint until the formal complaint process is complete", but since they're judge, jury and executioner on this, I don't have much faith.

tshanmu 7y ago
this is scary - I am sure you can take them to small claims court for this if you are in UK as they are refusing to engage via the ombudsman.
JumpCrisscross 7y ago
> since they're judge, jury and executioner on this They’re not. It sounds like Revolut is regulated in Lithuania; complain to them [1]. I’d also light up your own country’s national financial regulator. (If you can find nexus with the U.K., they’re a good one to get involved [2], too.) [1] https://www.lb.lt/en/sfi-disputes-between-consumers-and-financial-market-participants https://www.lb.lt/en/sfi-disputes-between-consumers-and-fina... [2] http://www.financial-ombudsman.org.uk/ http://www.financial-ombudsman.org.uk/
- StavrosK 7y ago
  This is great information, I will, thank you!
- treis 7y ago
  I had Chase screw up a similarly obvious dispute. Long story short, Newegg send me a defective monitor, they claimed it was damaged on return, and then dithered on the refund. After I filed a dispute Newegg sent the defective and now broken monitor back to me. They then responded to the dispute saying I never returned the item and gave the tracking as proof. Chase inexplicably (how could they send back the item if I never returned it?) sided with them. All the CFPB did for me was forward my complaint to Chase who (politely) told me to go fuck myself.
  - JumpCrisscross 7y ago
    > All the CFPB did CFPB is a joke. Your state financial regulator and the Fed enforce Regulation E in the United States.
    - treis 7y ago
      Do you have a link to where I should complain?
      - JumpCrisscross 7y ago
        Google <your state> financial regulator. In New York, we have the DFS [1], for example. Note that the rules are less strict for returns than for fraud. You’ll want to include proof of shipping the return, but the merchant and network have some discretion. (VISA is more consumer-friendly than MasterCard with return chargebacks; AmEx is the best.) [1] https://www.dfs.ny.gov/ https://www.dfs.ny.gov/
        treis 7y ago
        >The Department does not regulate national banks (examples: Bank of America, Wells Fargo, Chase, Citibank, PNC) or federal credit unions, whether operating in Georgia or elsewhere. https://dbf.georgia.gov/consumer-resources https://dbf.georgia.gov/consumer-resources
        7y ago
- KaiserPro 7y ago
  You can take them to the small claims court in the UK. They are not judge & jury. They have to have reasonable evidence that you knowingly let the fraud happen.
johnnycab 7y ago
>Revolut can just refuse to reply and that's that. They also told me as much, they said I have to file a formal complaint with them first. Revolut can't refuse to reply. They are literally advising you on the first step to file your complaint in this procedure, as prescribed by the Financial Ombudsman Service. It is there to exhaust your query, in order to either resolve the matter amicably or to arrive at some satisfactory conclusion and more importantly it exists to filter out any frivolous claims.
- StavrosK 7y ago
  The Ombudsman's site says: > Your complaint has been sent to the trader. They can either suggest one or more dispute resolution bodies to work on the complaint or they can decide not to proceed with an out-of-court settlement of your complaint. > You do not need to do anything more at this stage.