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News flash: No corporation cares about you. Some might look good, but that is not because they care about you. It's because doing good things make their custom
by mikl 7y ago
News flash: No corporation cares about you.
Some might look good, but that is not because they care about you. It's because doing good things make their customers and employees happy, and thus keeps the money flowing.
- mcherm 7y agoLook, if your response to encountering terrible customer service is to declare that everyone has terrible customer service then you were likely to continue to receive terrible customer service. If, instead, your response to receiving terrible customer service where to say "this company is awful!", and take your business to someone else with better customer service then perhaps the companies with better service will thrive.
- mikl 7y agoI'm just addressing the headline. Saying "BigCorp doesn't care about you" is tautological. That aside, pointing out evil deeds of corporations and punishing them by taking our business elsewhere is exactly the solution I'm recommending.
- StavrosK 7y agoReplace "doesn't care about you" with "doesn't think that keeping you happy is in their financial interest" and there is no loss of clarity. The former rolls off the tongue much more easily, though.
- onli 7y agoSigh. Corporations consist of people and it is absolutely possible that a corporation (that is not too big) cares deeply about an issue. The whole improve the world stuff can be bullshit, but it can also be true. Besides, it does not matter here. Even if it's about doing good things to make customers happy it is noteworthy when a company stops doing that. Amazon had the best customer support ever and now screwed me over, Revolut does what looks like criminal fraud enablement just for screwing with Stavros (probably to enable the power trip of someone in that company) - those things matter regardless whether it's because of the absence of prior real care for the customer or the absence of prior proper treatment out of business reasons.
- mikl 7y agoThe people might care, yes. But the people are also bound up in a chain of command and fiduciary responsibilities that can (and often will) render their caring moot. If you have the VCs or stockholders putting on the pressure to deliver more money, it can be really difficult to do the right thing.
- blunte 7y agoThis is the case with most modern companies which have outside investors. In contrast, employee-owned companies seem much more ethical and caring toward their customers.
- AlexTWithBeard 7y agoI'll tell more: nobody cares about you except yourself (terms and conditions apply) and your parents.