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Another PayPal, another decade.

StavrosK 7y ago
PayPal almost always sides with the consumer, at least. Revolut's treatment was inexcusable. I've been a customer for three years and use them every day, I did not expect to be treated like this in a million years. This would also never have happened if the message said anything more than "you've reached the limit". Even the mention of amount would have made me immediately suspicious. As it happened, I just didn't think of fraud, or know which card hit the limit, so I just went absent-mindedly fiddling with them.
- pteraspidomorph 7y ago
  "They can’t even give a list of all my data under the GDPR so I can see myself, which seems illegal." You're in Greece? Under the GDPR they're legally required to give you all the data they have on you; this is non-negotiable. I hope you included that in your complaint. As for the rest, I guess they're just garbage and I'm glad to know I don't ever want to be using their services. Maybe someone from Revolut will chime in here and try to explain the situation.
  - luckylion 7y ago
    > Under the GDPR they're legally required to give you all the data they have on you; this is non-negotiable. To play devil's advocate: they might argue that the fraudulent transaction contains/might contain PII of the fraudster and they are protecting his privacy. Sounds crazy, but I wouldn't be that surprised.
    - StavrosK 7y ago
      They refused to give me my information too, though. I wanted all the data they had on my transactions so I could analyze my card usage. All the fraudulent transaction has is amount/merchant/date and card, it doesn't have any of the fraudster's info on it.
      - luckylion 7y ago
        Would love to hear an update when/if you hear back from GDPR compliance officials.
        StavrosK 7y ago
        I will update the post with any updates, if any.
      - nske 7y ago
        https://www.revolut.com/legal/privacy/#what-are-my-rights https://www.revolut.com/legal/privacy/#what-are-my-rights Send a ‘data subject access request’ to dpo@revolut.com, they should handle that properly.

PayPal almost always sides with the consumer, at least. Revolut's treatment was inexcusable. I've been a customer for three years and use them every day, I did not expect to be treated like this in a million years. This would also never have happened if the message said anything more than "you've reached the limit". Even the mention of amount would have made me immediately suspicious. As it happened, I just didn't think of fraud, or know which card hit the limit, so I just went absent-mindedly fiddling with them.

pteraspidomorph 7y ago
"They can’t even give a list of all my data under the GDPR so I can see myself, which seems illegal." You're in Greece? Under the GDPR they're legally required to give you all the data they have on you; this is non-negotiable. I hope you included that in your complaint. As for the rest, I guess they're just garbage and I'm glad to know I don't ever want to be using their services. Maybe someone from Revolut will chime in here and try to explain the situation.
- luckylion 7y ago
  > Under the GDPR they're legally required to give you all the data they have on you; this is non-negotiable. To play devil's advocate: they might argue that the fraudulent transaction contains/might contain PII of the fraudster and they are protecting his privacy. Sounds crazy, but I wouldn't be that surprised.
  - StavrosK 7y ago
    They refused to give me my information too, though. I wanted all the data they had on my transactions so I could analyze my card usage. All the fraudulent transaction has is amount/merchant/date and card, it doesn't have any of the fraudster's info on it.
    - luckylion 7y ago
      Would love to hear an update when/if you hear back from GDPR compliance officials.
      - StavrosK 7y ago
        I will update the post with any updates, if any.
    - nske 7y ago
      https://www.revolut.com/legal/privacy/#what-are-my-rights https://www.revolut.com/legal/privacy/#what-are-my-rights Send a ‘data subject access request’ to dpo@revolut.com, they should handle that properly.