You can hear in that video of Balmer why he failed: he checks off the features line they’ve been solved; it does email, it does internet, it does music. Zero u

You can hear in that video of Balmer why he failed: he checks off the features line they’ve been solved; it does email, it does internet, it does music. Zero understand of the experience. Zero understanding of the customer. Phones and tech to him are things that you just do and check the box and move on. What a complete non-visionary.