I find that chatbots are great for doing a search for a user that didn't bother to actually do a search. For example, my team at work used to own a webcomponen

I find that chatbots are great for doing a search for a user that didn't bother to actually do a search. For example, my team at work used to own a webcomponents library, but it didn't seem like people were actually reading our documentation. I created a simple lambda function that triggered on a webhook when someone messaged our channel, and my function would parse through the message for some mention of "help" or "didn't work" "how", and if they mentioned one of our components. It would create response thread to that message and just link them to the documentation page. There was no machine learning involved... but there didn't need to be.