Vertical specific chat bots with some basic AI intent analysis actually work like a charm. Watson, Dialog Flow, Rasa, Digital Genius and Azure Bot Framework are

Vertical specific chat bots with some basic AI intent analysis actually work like a charm. Watson, Dialog Flow, Rasa, Digital Genius and Azure Bot Framework are all solid options. Chat bots got a bad rep as people tried to train them on general data sets. There was a lot of hype around that but not so much results. Also they are not perfect, so they should be used with a fallback to a human support agent.