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Prior to moving to software development, I worked 5 years in Support and consequently I have a murderous hatred of anyone writing software that is hard to debug
by gbuk2013 7y ago
Prior to moving to software development, I worked 5 years in Support and consequently I have a murderous hatred of anyone writing software that is hard to debug and logging is a huge part of that.
I was actually greatly inspired by a product I used to support which had such detailed logs that you could troubleshoot almost any issue from the (rather huge) log dump. I try to do the same now.
- yjftsjthsd-h 7y agoI really wish all developers had to do support at the beginning of their careers and so they understand how to build things that the ops team can work with. Devops/SREs are one approach to this, but I'd really like to see it be more widespread.
- alexanderdmitri 7y agoI share your enthusiam for good logs, so am curious what made this product's logging great from a support perspective?