They don't handle it well. I worked on a service that had some severe technical constraints at a prior job. (Basically, we were hosting a vendor's network devic

They don't handle it well. I worked on a service that had some severe technical constraints at a prior job. (Basically, we were hosting a vendor's network device to the cloud, and it really wasn't designed for it, and it also wasn't a really great device.) We had one customer that loved to blog about us. The customer wasn't being all that unreasonable (from their perspective) and the higher-ups knew about the constraints we were operating under, but they still panicked every time a blog came out about us. More broadly, I think if you talk to any journo in the trade press, some companies can be incredibly thin-skinned about any percieved negative press, and threats and intimidation are very common for percieved slights. And the trade press typically rolls over because those companies are their advertisers. It's why you typically see so many puff pieces, how-tos and PR reprints rather than actual journalism.