Similar to Tesla then, this is not acceptable for some hardware you use to do your work. When you sell your new shiny product your repair shops should have been

Similar to Tesla then, this is not acceptable for some hardware you use to do your work. When you sell your new shiny product your repair shops should have been trained, should have all the parts,manuals, software needed to fix the problems that would appear, things break, even if the user is at fault he should be able to have it fixed.