> While here it's Apple's issue, it could just as well be your fault that the laptop died (e.g. dropping it). Sure, and it could have been trampled by an escap

> While here it's Apple's issue, it could just as well be your fault that the laptop died (e.g. dropping it). Sure, and it could have been trampled by an escaped rhino, and then the zoo would owe him a new laptop. But we're not talking about random hypotheticals. A company has different responsibilities when their product explodes than when the customer breaks it. Also, How about the part where Apple told him they'd call back in 24 hours and didn't?