I think this is something that has become normalised and is no longer creepy, simply by virtue of how many stores do it. If I abandon a basket in a retail stor

I think this is something that has become normalised and is no longer creepy, simply by virtue of how many stores do it. If I abandon a basket in a retail store, I don't expect a phone call about it hours later after I've left the store and gone home. The first time an online-store followed up with an email about my abandoned basket, I stopped using that store. Not naive enough to think other stores aren't tracking these metrics, but it's still creepy unless you've been subjected the obviousness of it a lot.