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The issue with Macs is that repairing one often isn't a straightforward process. My current MacBook Pro had video issues when I first got it; I was lucky to hav
by Chazprime 7y ago
The issue with Macs is that repairing one often isn't a straightforward process. My current MacBook Pro had video issues when I first got it; I was lucky to have Apple replace it on the spot, but often options for repair through Apple are very time-consuming and often costly.
- TheOtherHobbes 7y agoAnd the real issue here is that this is an absolutely unacceptable level of service for a company that tries to sell itself as a premium brand. A long time ago I had a Dell laptop. When there was a problem Dell arranged an onsite and it was fixed within 24 hours. Given Apple's margins and market cap, the fact that Apple refuses to offer a similar level of service even as part of a paid support contract is a symptom of complacency and outright penny-pinching greed. And short-sightedness. It's a fair bet that legendary customer support would do some wonderfully positive things for the Apple brand - and perhaps even for profits. But Cook seems too busy disappointing customers and counting his pile of beans and to consider that as a possibility.
- SmellyGeekBoy 7y ago> A long time ago I had a Dell laptop. When there was a problem Dell arranged an onsite and it was fixed within 24 hours. I have had a similar experience with Dell - and on a laptop that cost a fair bit less than a MacBook Pro, FWIW.