I learned the most from a hallway conversation with the head of sales at Red Gate where I learned how (and why) to hire an inside sales department; that hallway

I learned the most from a hallway conversation with the head of sales at Red Gate where I learned how (and why) to hire an inside sales department; that hallway conversation was game changing for Fog Creek. Joel, can you please elaborate more on this? Maybe make it an essay on JoS? Thanks!