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Except it's not fast - apparently it takes 1-2 weeks and if this thread is anything to go by, the customers seem not happy at all. Gluing batteries is just craz
by keldaris 7y ago
Except it's not fast - apparently it takes 1-2 weeks and if this thread is anything to go by, the customers seem not happy at all. Gluing batteries is just crazy, I didn't even know they do that these days (old Thinkpads for life).
Still, people keep buying useless shiny things for exorbitant prices, so Apple must be doing something right. I just don't know what it is - maintainability or easy repairs definitely isn't it.
- olliej 7y agoI assume that that's to give them leeway if anything goes wrong. I think the bigger issue that it's a mail-in repair, so you end up burning a bunch of days on that: * First they send you a shipping box. * Then you put your laptop in it, and get it to a drop off, then you have a few days shipping (I can't imagine they're doing overnight), plus weekend delay. * However long it takes their receiving to get the delivery to wherever they're doing the repairs/replacement * the repair - I suspect that's going to be measured in minutes, but you have a latency due to volume of repairs, which I assume depends on how many machines need to replacements. * I assume some technician puts it back in a box, and it gets sent to their shipping facility * a couple of days for shipping. Put that together, 2 days to ship there, 1 day processing + repair, 2 days to return. So you easily hit the weekend, so now you're at 7 days. If anything goes wrong you've exceeded one week. Which means saying "1-2 weeks" gives them a buffer to ensure it doesn't take longer than they've stated. If they did it in store I imagine it could be same or next day, but by doing it as a ship in/out repair makes it absurd. (I don't think they're exorbitantly priced, yes they cost more, but it's not like the old PPC prices)