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The UX on that site is horrible. I put in my serial number and a bunch of red text appears. > The serial number you entered is not eligible under this program
by henryfjordan 7y ago
The UX on that site is horrible. I put in my serial number and a bunch of red text appears.
> The serial number you entered is not eligible under this program
Is that supposed to be a bad thing? Why is that red? Would it be happy green text if I needed to stop using my laptop right now and send it in?
- ballenf 7y agoValid point, but you would probably get a lot of people showing up to the apple store believing they needed a replacement. Because the text was green (or just not red) and no one really reads anything. And then they'd be really pissed off customers who would really believe that the website response changed since the first time they checked it. At least I've had the misfortune of being on the receiving end of those kinds of interactions (not in Apple stores but in software support in an earlier life).