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Are they still doing that? I hope not. This happened to me (ballooning battery, recall repair, asked me for my password) for a 2006 MBP (the 1st Intel version),
by jmull 7y ago
Are they still doing that? I hope not. This happened to me (ballooning battery, recall repair, asked me for my password) for a 2006 MBP (the 1st Intel version), so something like 10 years ago.
If they still need your password to repair your computer, they really need to update their procedures.
Back then I just winced, gave them my password, and crossed my fingers (seems to have worked out), but these days I just couldn't do that. There's all kinds of financial and identity stuff in there.
- pvg 7y agoNo, you don't have to give them your password for ballooning battery. You can short-circuit the discussion with the Apple rep by saying 'you can wipe it if you need to'.
- tinco 7y agoHad mine replaced a couple months ago, they still wanted access. I'm pretty sure they gave a good reason,but I forgot. Probably just to run diagnostics. I made them an account. Still not ideal but I think they could just boot in single user mode and give themselves one if they wanted to.